Refund policy

Returns Policy: We do not accept returns for items unless they are damaged or defective. If you receive a damaged or defective item, please contact our retail team at george.townartisan@gmail.com within 30 days of your purchase. 

Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Damaged or Defective Items: If you receive a damaged or defective item, please provide clear photos of the product clearly showing the damage or defect. This will help us expedite the resolution process.

Return Process: To initiate a return, please contact our retail team at george.townartisan@gmail.com with the following information:

1. Proof of purchase 
2. Clear photos of the damaged or defective item
   
3. A brief description of the issue

 
Refund: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund or replacement. If approved, a refund will be processed to the original method of payment.